Shipping Policy

Shipping Policy – Xilveno

1. Overview
At Xilveno, we are committed to providing a smooth and reliable shipping experience for all our customers across the United Kingdom. As a dropshipping business, we work with trusted global suppliers to deliver products directly to your doorstep.

2. Order Processing Time
All orders are processed within 1–3 business days after payment is successfully completed.

  • Orders are not processed on weekends or public holidays.
  • During high-demand periods, processing times may be slightly extended.
  • Once your order is processed, you will receive a confirmation email.

3. Shipping Time (United Kingdom)
Estimated delivery time: 5–12 business days after dispatch.
Please note:

  • Delivery times are estimates and not guaranteed.
  • Some items may arrive earlier, while others may take slightly longer depending on supplier location and logistics.

4. Shipping Cost

  • We offer free shipping on most products across the UK.
  • In some cases, shipping charges may apply and will be clearly displayed at checkout.
  • Any applicable fees are shown before completing your purchase.

5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email.

  • Tracking information may take 2–5 days to update.
  • Customers can use the tracking number to monitor their shipment status.

6. Multiple Shipments
As we source products from different suppliers, your order may arrive in separate packages.

  • This does not mean items are missing.
  • Each package will have its own tracking details if applicable.

7. Delays & Unexpected Issues
While we strive to deliver orders on time, delays may occur due to:

  • Customs processing
  • Courier delays
  • Weather conditions
  • High seasonal demand

We appreciate your patience and understanding in such situations.

8. Incorrect Address
Customers are responsible for providing accurate shipping information.

  • If an incorrect or incomplete address is provided, your order may be delayed or lost.
  • Xilveno is not responsible for failed deliveries due to incorrect information.

9. Lost or Stolen Packages
If your package is marked as delivered but you have not received it:

  • Please check with neighbors or your local courier service.
  • If the issue persists, contact us and we will assist you where possible.
  • We are not responsible for packages lost due to courier issues after delivery confirmation.

10. International Shipping
Currently, we primarily serve customers within the United Kingdom.
If international shipping becomes available, details will be updated on this page.

11. Contact Us
If you have any questions regarding shipping, delivery times, or tracking, please contact our support team through our website. We are always here to help.

12. Policy Updates
Xilveno reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will take effect immediately upon posting.

At Xilveno, our goal is to ensure your order reaches you safely and as quickly as possible. Thank you for shopping with us.